Refund Policy
We believe in transparency and fairness. Our refund policy is designed to protect your investment while ensuring you get the most from your budgeting education journey with xyloravenith.
Effective Date: January 15, 2025 | Last Updated: January 15, 2025
Refund Eligibility Criteria
We want every student to succeed in their financial education. Here's when you qualify for a refund and what conditions apply to different situations.
-
30-Day Money-Back Guarantee: Full refund available within 30 days of enrollment if you've completed less than 25% of your chosen program content.
-
Technical Issues: If persistent platform problems prevent access to materials for more than 72 hours, you're eligible for partial or full refund depending on progress.
-
Course Cancellation: If xyloravenith cancels or significantly modifies a program, full refunds are automatically processed within 14 business days.
-
Medical or Emergency Situations: Special consideration given for documented emergencies that prevent course completion within the first 60 days of enrollment.
Important Note About Course Progress
Once you've accessed more than 25% of course materials or participated in live sessions, refund eligibility shifts to our partial refund structure. This policy protects both students and instructors while encouraging serious commitment to your financial education.
Step-by-Step Refund Process
Getting your refund is straightforward. We've streamlined the process to handle most requests within 7-10 business days from submission to completion.
Step 1: Submit Your Request
Email help@xyloravenith.world with your enrollment details, reason for refund, and any supporting documentation. Include your full name and course registration number for faster processing.
Step 2: Review Process (2-3 Business Days)
Our support team reviews your request against our eligibility criteria. We'll check your course progress, enrollment date, and any technical issues you've reported. You'll receive a confirmation email within 24 hours.
Step 3: Decision & Processing (3-5 Business Days)
Approved refunds are processed immediately. Credit cards typically see refunds in 3-5 business days, while PayPal and bank transfers may take 5-7 business days depending on your financial institution.
Step 4: Access Removal & Confirmation
Once processed, you'll receive a final confirmation email with transaction details. Course access is removed within 48 hours, though you can request a grace period to download any personal notes or completed worksheets.
Different Refund Scenarios
Every situation is unique. Here's how we handle the most common refund requests and what you can expect in terms of processing time and refund amount.
Early Withdrawal (0-25% Complete)
Full refund minus processing fees (typically -25). Available for 30 days from enrollment. Perfect if the course isn't matching your expectations or learning style.
Partial Completion (25-50% Complete)
50% refund available within first 45 days. Calculated based on accessed content and time spent in platform. Requires documented reason for withdrawal.
Technical Difficulties
Full or partial refund depending on impact duration. We track technical issues and automatically flag accounts affected by platform problems. No time restrictions apply.
Course Changes or Cancellations
Automatic full refund if xyloravenith substantially changes course content or cancels programs. Alternative course transfer option also available with price protection.
Payment Method Processing Times
Credit card refunds typically appear in 3-5 business days. PayPal transactions process within 24-48 hours. Bank transfers and wire payments may take 5-10 business days depending on your institution. International payments may require additional processing time due to currency conversion and banking regulations.
Questions About Your Refund?
Our support team is here to help guide you through the process. Whether you're unsure about eligibility or need help with your request, we're committed to finding a solution that works for everyone.
help@xyloravenith.world
+1 450 275 9041
Within 24 Hours